F.A.Q.
We’re here to help answer any questions you may have about our jewelry, services, and policies. Below you’ll find answers to some of the most common questions our customers ask.
Do you offer returns?
We accept returns only in case of transit damage, manufacturing defect, or incorrect product delivery. A return request must be raised within 7 days of delivery with a proper unboxing video and clear images.
What materials are your products made from?
At Rare Crafters, we prioritize high-quality and eco-friendly materials. Our collections feature a mix of organic cotton, recycled fabrics, and responsibly sourced materials to ensure both style and sustainability.
How long does delivery take?
Standard delivery usually takes 7–15 business days depending on product type and location. Custom orders may take longer based on design and finishing requirements.
Will the product look exactly like the pictures?
We try to ensure accurate product representation. However, slight variations in color, polish, or wood grain may occur due to natural material properties and screen differences.
What payment methods do you accept?
We accept secure online payments including UPI, debit cards, credit cards, net banking, and other supported payment gateway options available at checkout.
Do you offer international shipping?
Yes, we ship worldwide! Please note that shipping costs and delivery times may vary depending on your location. You can check specific shipping details at checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
What if my product arrives damaged?
If your product arrives damaged, please share an unboxing video and images within 48 hours of delivery. Our team will review and arrange a replacement or suitable resolution.
