F.A.Q.
We’re here to help answer any questions you may have about our jewelry, services, and policies. Below you’ll find answers to some of the most common questions our customers ask.
Do you offer returns?
We accept returns only in case of transit damage, manufacturing defect, or incorrect product delivery. A return request must be raised within 7 days of delivery with a proper unboxing video and clear images.
What materials are your products made from?
At Rare Crafters, we prioritize high-quality and eco-friendly materials. Our collections feature a mix of organic cotton, recycled fabrics, and responsibly sourced materials to ensure both style and sustainability.
How long does delivery take?
Standard delivery usually takes 7–15 business days depending on product type and location. Custom orders may take longer based on design and finishing requirements.
Will the product look exactly like the pictures?
We try to ensure accurate product representation. However, slight variations in color, polish, or wood grain may occur due to natural material properties and screen differences.
What payment methods do you accept?
We offer a convenient 30% advance payment option to confirm your order, with the remaining 70% balance payable before the dispatch of your goods. We accept secure online payments through UPI, debit cards, credit cards, net banking, and all other payment methods supported by our payment gateway at checkout. All transactions are processed through secure and encrypted payment systems to ensure a safe shopping experience.
Do you offer international shipping?
Yes, we ship worldwide! Please note that shipping costs and delivery times may vary depending on your location. You can check specific shipping details at checkout.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
What if my product arrives damaged?
Every Rare Crafters piece is packed with exceptional care. Should your order arrive with transit damage, please inform us within 48 hours of delivery by sharing an unboxing video and clear photographs. Our team will carefully review your request and assist you according to our after-sales policy.
