Shipping
AT RARE CRAFTERS, WE STRIVE TO DELIVER YOUR ORDERS IN A TIMELY AND EFFICIENT MANNER, NO MATTER WHERE YOU ARE IN THE WORLD. WE OFFER BOTH DOMESTIC AND INTERNATIONAL SHIPPING OPTIONS TO ENSURE YOU RECEIVE YOUR ITEMS AS QUICKLY AS POSSIBLE.
(01)
Delivery Estimates
Once your order is dispatched, it typically reaches you within 6–7 working days. In some cases, due to logistics partner factors, delivery may take 8–10 working days.
Tracking details will be shared via email and SMS once the parcel leaves our facility.
Please note that RareCrafters is not responsible for transit delays caused by courier services, weather conditions, roadblocks, or other unforeseen circumstances.
(02)
Delivery Access
Products are delivered to the designated delivery location. Customers must ensure proper access at the time of delivery.
(03)
Handling Time
Handling time varies by product category:
Small Articles (chairs, tables, storage units, etc.): 12–15 business days
Large Articles (beds, sofas, dining sets, outdoor furniture, etc.): 18–20 business days
Custom / Made-to-Order Items: Timelines are shared at order confirmation
Furniture production involves skilled craftsmanship. Minor delays may occur in rare situations.
Shipping &
Returns
Returns
YOUR SATISFACTION IS OUR PRIORITY AT RARE CRAFTERS. IF YOU'RE NOT COMPLETELY HAPPY WITH YOUR PURCHASE, WE OFFER A HASSLE-FREE RETURN AND EXCHANGE POLICY.
(01)
Mandatory Proof Requirement
To process any return request, the following is mandatory:
Clear unboxing video (from sealed package opening)
Clear images of damage/defect
Order details
The request must be sent within 48 hours of delivery to:
info@rarecrafters.com
+91 99500 29898
Without unboxing video proof, claims may be rejected.
(02)
Non-Returnable Cases
Returns will NOT be accepted in the following cases:
2.1 Change of mind
2.2 Incorrect size selection by customer
2.3 Minor color variation due to screen differences
2.4 Normal wood texture variations (natural grain differences)
2.5 Product used or assembled
(03)
Return Approval Process
After verification:
We may arrange replacement, OR
Offer repair, OR
Issue refund (only if replacement is not possible)
Decision will be at the sole discretion of RareCrafters after inspection
(04)
Refund Processing Time
If return is approved due to our error (damage/wrong item), pickup will be arranged by us.
If customer refuses delivery without valid reason, return shipping charges may be deducted.